Data Deletion Instructions
You can ask us to delete the data Sisifo holds about you or about the accounts you connected. Choose the option that applies:
1. Disconnect an account (Google, Facebook, Instagram or another network)
- Sign in to Sisifo and go to Clients → (the client) → Settings.
- Click Disconnect on the relevant account. We revoke the permission on the platform and immediately delete the access tokens.
- You can also revoke access directly on the platform:
- Facebook and Instagram: Settings & privacy → Settings → Security → Business Integrations → remove Sisifo.
- Google: myaccount.google.com/permissions → Sisifo → Remove access.
Disconnecting stops new data from being imported. To also delete already imported metrics, follow step 2.
2. Delete imported data or your entire account
Email kent@ky-3d.com with the subject "Data deletion request", including:
- Your name and your Sisifo account email (or the email of the social media or Google account you connected).
- What you want deleted: data from a specific connected account, a client's data, or your entire account.
We will verify your identity, acknowledge receipt within 3 business days and complete the deletion within 30 days. You will receive a confirmation code to check the status of your request. Data is also removed from backups when their rotation cycle completes (up to 35 days).
3. If you are a contact or lead of an agency
If you submitted your details through a form on a website that uses Sisifo, the agency managing that site is responsible for that data. You can ask the agency for deletion, or email us at kent@ky-3d.com and we will forward your request.
What is deleted
- Access tokens and identifying data of connected accounts.
- Metrics, posts and statistics imported from those accounts.
- If you delete your entire account: your profile, the agency's data (if you are its owner), leads, reports and settings.
We will only keep data the law requires us to retain (for example, billing records), for the legal period.