Terms of Service
These terms govern the use of Sisifo (the "Service"), operated by Kent Keybert Fórnica, located at Caracas, Venezuela ("we"). By creating an account or using the Service, you accept these terms on your own behalf and, if you act for a company, on its behalf (the "Agency"). The Spanish version of these terms prevails in case of discrepancy.
1. The Service
Sisifo is an online platform that lets marketing agencies collect and analyze their clients' social media and website metrics, manage leads, receive alerts and generate reports. We may add, change or remove features to improve the Service; if we remove a significant feature, we will give reasonable notice.
Early access: while the Service is in early access, it may contain errors or interruptions and is provided without availability commitments.
2. Accounts and teams
- You must be at least 18 and provide accurate information.
- You are responsible for keeping your password confidential and for activity under your account.
- The Agency decides whom to invite and with which role, and is responsible for the access it grants, including its clients' read-only access.
3. Agency obligations
The Agency warrants that:
- It has its clients' authorization to connect their accounts, install the pixel on their websites and process their data through the Service.
- If it enables form capture, the relevant website displays a privacy notice informing visitors and, where required by law, obtains their consent.
- It processes personal data in accordance with applicable law, acting as controller of its clients' and leads' data.
- It complies with the terms of the connected platforms (Google, Meta, TikTok, LinkedIn, YouTube and others).
4. Acceptable use
You may not:
- Use the Service for illegal purposes, to send spam or to collect data without authorization.
- Connect accounts or install the pixel on sites without their owner's permission.
- Attempt to access other agencies' data, breach security, reverse engineer or overload the Service.
- Resell or sublicense the Service without our written agreement.
We may suspend accounts that breach these rules, with prior notice unless the risk requires immediate action.
5. Third-party platforms
The Service integrates with third-party platforms through their APIs. Their availability, limits and data depend on those platforms, which may change or withdraw them. We are not responsible for interruptions or changes they cause. Our access is read-only: the Service does not publish or modify content in connected accounts.
6. Data and privacy
- The data belongs to the Agency and its clients. You grant us only the permission needed to store and process it to provide the Service.
- We process personal data according to our Privacy Policy, which is part of these terms. For the Agency's clients' data, we act as a processor.
- You can export your data (CSV and Excel) at any time while your account is active.
7. Pricing and payment
During early access, the Service may be offered free of charge or on terms agreed with each Agency. When paid plans are introduced, we will publish prices and notify you at least 30 days before charging anything; you may cancel before they take effect.
8. Intellectual property
The software, design, trademarks and content of Sisifo belong to Kent Keybert Fórnica or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active. If you send us suggestions, we may use them freely to improve the Service.
9. Confidentiality
Each party will keep confidential the non-public information it receives from the other and use it only for the purposes of this agreement.
10. Termination
- You may close your account at any time by emailing kent@ky-3d.com.
- We may terminate the Service with 30 days' notice, or immediately in case of a serious breach of these terms.
- After termination you will have 15 days to export your data; afterwards we will delete it according to the Privacy Policy.
11. Warranties and limitation of liability
The Service is provided "as is" and "as available". Metrics come from third-party platforms and may contain discrepancies, delays or errors beyond our control. To the extent permitted by law, we will not be liable for indirect damages, lost profits, or loss of data or business opportunities, and our total liability to you will be limited to the amount you paid us in the 12 months before the event giving rise to it. Nothing above limits liability that cannot be excluded by law.
12. Indemnity
The Agency will hold us harmless from third-party claims arising from use of the Service in breach of these terms or the law, in particular for connecting accounts or processing data without the necessary authorization.
13. Governing law
These terms are governed by the laws of Venezuela. Any dispute will be submitted to the competent courts of Caracas, Venezuela, unless consumer law provides otherwise.
14. Changes
We may modify these terms. We will post the new version on this page and, for significant changes, notify you at least 15 days in advance. Continued use of the Service after that date means you accept the new terms.
15. Contact
kent@ky-3d.com · Kent Keybert Fórnica, Caracas, Venezuela.